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FREQUENTLY ASKED QUESTIONS
What does the cremation process consist of?
All pets bodies, like humans, are largely made up of water which is vapourised during the cremation process because of the high temperatures involved. Your pet's body
is reduced to ash called "cremains"* and these are returned to you in your choice of ash receptical.
How can I be sure that
my pet's ashes will be returned?
We have in place a quality control system which ensures protection and identity of your pet from the time of collection to the return of your pet's ashes. The Code of Practice under which we operate is your guarantee that your pet is individually cremated.
Will you collect my deceased pet from home?
Just phone on the numbers listed and for a FEE we will collect your deceased pet on a 7 day a week basis, from Hobart and surrounding areas. A SURCHARGE WILL APPLY FOR WEEKENDS OR OUTSIDE BUSINESS HOURS.
What is the normal return time of my pet's ashes?
Under normal circumstances you can expect your pet's ashes to be returned in within 24 hours.
What does the cremation service include?
Collection of your pet from your Vet, cremation, return of ashes. This standard service includes the return of ashes in a quality velvet bag together with certificate of authentication.
This standard service may be upgraded to include your choice of ash urns from a wide range available (see Products page). We would be happy to discuss your choice at any time.
What is the cost for crematiom?
Pricing subject to weight and services provided. Please check the Services Page on this website or contact your Vet or Eternal Pets.
*"cremains" - the ashes that remain after your pet has been cremated
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